Shipping & Returns
CARRER currently ships internationally to all countries except Russia and Belarus. Delivery times we provide are only intended to serve as a general reference and may not account for any potential delays caused by factors such as payment authorization, product availability or customs delays.
Our standard order delivery times are usually as follows. During peak periods, please allow additional processing and dispatch time.
Spain 1 - 3 business days
Europe & United Kingdom 3 - 5 business days
Rest of the world 3 - 7 business days
Orders are prepared once payment has been confirmed. Once your order ships, an email will be sent to you including the tracking number. Additionally, you can find the tracking number and monitor your order's progress in your account's order details or on the carrier's website.
If your order includes one or more items on pre-order or with different delivery date, we will send all items in bulk at the latest specified delivery date. For orders with special delivery instructions, you can find relevant information on the product page.
The shipment cost is automatically calculated based on the customer's location and detailed during the purchase confirmation, always subject to customer approval before finalizing the payment.
Duties and taxes are included at the checkout. Please be aware that import duties and taxes differ from one country to another. Furthermore, if you fail to pay any duties and taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party, the amount of such duties and taxes may be deducted from any refund or other amounts you may claim.
If you require additional information, you can send an email to email@example.com.
RETURNS & EXCHANGES
CARRER has a 14-day return policy: you have 14 days from the day you receive your order to ship it back to us for a refund or store credit. Any claim regarding product delivery must be made within 14 days of receiving the product.
If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued, as we currently do not offer exchanges for national or international orders.
To accept the return, the product(s) must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
Any parcels returned after the specified timeframe will be rejected and sent back to the sender. We do not accept cash on delivery returns for any reason. The sender is responsible for the costs and risks associated with returning the product.
Spain 10.00 €
Europe & United Kingdom 15.00 €
Rest of the world 35.00 €
The return shipment costs will be discounted in the refund. Customers are responsible for customs duties and taxes. Failure to do so will cause your package to be returned to the sender.
To initiate a return please access the LINK and follow the instructions.
If you require additional information with regard to your return, you can send an email to firstname.lastname@example.org.
We accept Visa, Mastercard, American Express, Maestro, Unionpay, Shop Pay and Apple Pay. You can also choose to pay via Paypal, when selecting this option at checkout, you will be directed to their site to complete your purchase before returning to CARRER.
If you have payment issues during checkout, we suggest contacting your bank or card issuer for assistance.
All payments made on carrerstore.com are secure.